Testimonials

1. Captain, U.S. Navy, Commanding Officer, San Diego, Naval School of Health Sciences

"As our strategic planning facilitator, consultant, coach, and trainer, Gary provided us an in-depth understanding of the principles of the Malcolm Baldrige Criteria for Performance Excellence in order for us to improve our processes and eventually conduct a self assessment for recognition through the California Awards for Performance Excellence Challenge assessment process. His collaborative efforts enables our organization to move forward and achieve command-wide learning and improvements. I take great pride in extending to you the Navy's traditional 'Well Done!'"

2. Senior Vice President, Union Bank of California, San Diego

"Gary brings to his programs a very diverse work and academic background. He is able to relate and present to various levels of participants, both in the same venue or in individual settings. His experience and knowledge makes him the top choice for consulting and speaking at all levels of executive forums."

3. Captain, U.S. Navy, Commanding Officer, Hawaii, Naval Pacific Metrological & Oceanographic Center

"Gary's efforts and knowledge make him a 'plank owner' in our strategic foundation and have allowed us to lay a solid foundation for the future. His broad knowledge of TQM and his ability to coach a team successfully through the strategic planning process was invaluable. I look forward to continuing work with you as we make NAVPACMETOCCEN the 'CNN of Military METOC.'" 

4. Area Superintendent, Poway Unified School District, San Diego

"We benefited greatly from Gary's expertise and suggestions. He has helped us 'unpack' the Criteria for Performance Excellence and apply it throughout our organization. Beyond that, Gary's personal advice and coaching have been invaluable to us. He knows his stuff."

5. Captain, U.S. Naval Reserve, Commanding Officer, Naval Air Reserve, San Diego 

"Garyís in-depth knowledge, breadth of experience, and personal flexibility were key factors in our very successful organizational transformation. He was instrumental in our strategic planning as well as our process improvement sessions. Our organization knew virtually nothing about the Baldrige criteria, but Gary coached us through all the way. We worked through two applications with his help and, as a result, achieved ìBest in the Forceî customer service recognition as well as significant and measurable improvements in several business processes."

6. Captain, U.S. Naval Reserve, Commanding Officer, Naval Air Reserve, San Diego 

"I have had the pleasure of working with Gary in two assignments, one on a major Navy staff and one as the Commanding Officer of the Naval Air Reserve in San Diego. Gary's knowledge of Navy organization and strategic planning enabled him to provide expert advice on the transformation of a 600 person organization and later crafting the strategic direction for a much smaller staff. The Navy is in a state of phenomenal change and Gary's advice will allow me to not only adapt my staff to a changing environment, but also take care of my people."

7. President, San Diego Institute of Industrial Engineers

"Gary, thank you for your time and effort in taking our Board of Directors through the initial stages of developing our strategic plan and management system.  The entire board agrees that your enthusiasm and professionalism was contagious.  The commitment to the plan and the clear accountability that you helped us lay out will make execution a resounding success."

8. Rich Kadel, CEO, Polexis, Inc.

"Gary Rossi's Strategic Plan development process helped us focus in on the key issues, and Gary really helped our corporate planning team communicate effectively, which helped unify our vision for the company's future."

9. Captain, U.S. Navy, Commanding Officer, Naval School of Health Sciences, San Diego ( August 17, 2006)

"Gary Rossi did for our organization, what no one had been able to achieve in years. We were excited about the opportunity to not only qualify for a California Award for excellence, but also, and perhaps more importantly, identify the key indicators and strategies that demonstrated our strengths and weaknesses. By doing so, Gary helped us focus on the tactics and actual execution of a plan that we would use to move from “good to great” as an educational institution. Using the Malcolm Baldrige Criteria for Performance Excellence, we aligned our precious resources with our strategic plan, and over the past 2 years, have almost come full circle in our ability to meet our mission – that is, to be the gateway of opportunity and to provide premier education and training in support of Force Readiness."

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